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What Is Sold By Null On Facebook And How Do You Fix It?

Discover how to address the issue of "sold by null" on Facebook. Learn the reasons behind sold by null and follow practical steps to resolve it for a seamless experience on Facebook Marketplace.

Mar 01, 20242.4K Shares52.6K ViewsWritten By: Alastair MartinReviewed By: James Smith
Jump to
  1. What Does Sold By Null Mean?
  2. How To Check And Edit An Item’s Availability And Quantity On Facebook Marketplace Sold By Null Problem
  3. About Data Feed Rules To Automatically Fix Missing Quantity
  4. What Does Sold By Null Mean On Facebook?
  5. How To Fix It When Facebook Is Showing ‘Null’
  6. Does Null Mean That You’re Banned/Suspended?
  7. FAQs About Sold By Null
  8. Conclusion
What Is Sold By Null On Facebook And How Do You Fix It?

What does sold by null mean on Facebook and how do you fix it? In the ever-evolving landscape of Facebook and its various features, encountering a message like "Sold by Null" can be perplexing.

What Does Sold By Null Mean?

Null, a term often associated with programming and technology, essentially means 'nothing' in those contexts. However, when this term appears on Facebook, it's not a secret code or a deliberate cryptic message. Instead, it's a straightforward glitch or bug on Facebook's end, indicating a failure to retrieve or display specific information.

A sold by null meaning simply indicates that the system intended to display something, but due to a hiccup, it couldn't retrieve or showcase the expected information. As a result, the term 'null' emerges, stating that there's essentially nothing there to display—not even a blank message.

It's crucial to note that this 'null' glitch doesn't convey anything special or unique. It's a temporary flaw in the system and doesn't require users to delve into intricate problem-solving. However, if you find yourself wondering how tofix the problem, worry not, below are some practical troubleshooting tips to address the "Sold by Null" issue on Facebook Marketplace.

How To Check And Edit An Item’s Availability And Quantity On Facebook Marketplace Sold By Null Problem

Before delving into solutions for the Facebook Marketplace sold by null problem, it's beneficial to understand the underlying mechanisms of Facebook Marketplace, particularly regarding item availability and quantity.

To sell directly on Facebook or Instagram with checkout, sellers must provide both availability and quantity information for each item in their catalog. Availability refers to whether the item is in stock or out of stock, while quantity indicates how many of the items are available for sale.

The quantity automatically decreases with each confirmed purchase order through checkout, preventing overselling. If an item appears as sold out, it could be due to 'out of stock' availability or a quantity set to 0 or not provided at all.

To rectify this issue, sellers can follow these steps:

  • Open Commerce Manager and navigate to the Catalog tab, selecting Items.
  • Click on the specific item to open its product page.
  • Verify that its Availability is set to 'In stock' and its Quantity to sell is 1 or higher.
  • If Availability is 'Out of stock' or Quantity is 0, edit the item manually, update the data feed, or make necessary changes on the partner platform used for integration.
Facebook Marketplace
Facebook Marketplace

About Data Feed Rules To Automatically Fix Missing Quantity

For those utilizing data feeds to manage their catalog, Facebook has a mechanism to automatically fix missing quantities. When an item's quantity is absent, a data feed rule is applied. Here's how it works:

  • If the item's availability is 'In stock,' but the quantity_to_sell_on_facebook field is empty or missing from the data feed, the quantity_to_sell_on_facebook field is set to 1.
  • This rule temporarily changes the item to 'In stock' for checkout, allowing one purchase.
  • After a purchase, the quantity automatically decreases from 1 to 0, and the item displays as sold out again.
  • If scheduled feed uploads run with missing quantity in the data feed, the rule is repeatedly applied after each upload session.

If this rule is applied, sellers can find it in their data feed settings under Data feed rules, marked as 'Automatically applied.' It can be edited or deleted. Deleting the rule stops the automatic application, and sellers can't add it back themselves.

While this is a temporary solution, the permanent fix involves ensuring the data feed contains the quantity_to_sell_on_facebook field with provided quantities. Once resolved, sellers can delete the rule if desired.

What Does Sold By Null Mean On Facebook?

When 'null' unexpectedly appears on Facebook, it's a manifestation of a glitch rather than a meaningful representation. The platform's failure to retrieve or display information results in the surfacing of Facebook sold by null, indicating an absence of data. If you're wondering on seeing sold by null facebook marketplace, then it's somehow the same case.

Contrary to any perceived complexity, 'null' on Facebook is not equivalent to zero. It's akin to encountering an empty space where information should be. For instance, in financial terms, a bank balance can be $100 or $0, but in both cases, there's a visible balance. If no number is displayed at all, even zero, the software might use 'null' to indicate the absence of any stored or displayed value.

How To Fix It When Facebook Is Showing ‘Null’

So here's how to fix sold by null on Facebook. Let's explore practical steps to address the 'Null' message on Facebook. While this glitch often resolves on its own as it originates from Facebook's end, users can try the following troubleshooting tips to address sold by null Facebook:

Reload The Page

The simplest and often effective solution is to reload the page. Many times, the 'null' message is a transient glitch that disappears upon reloading. Facebook attempts to reload missing data, and the page usually loads correctly on the second attempt.

Force Close And Reopen The App

If a page refresh doesn't suffice, consider fully closing the Facebook app, particularly on mobile devices. Simply pressing the home button may not be enough. Instead, access the list of apps, and swipe the Facebook app away entirely. If facing the issue on Messenger, close the Messenger app as well. This action ensures a complete closure, clearing it from RAM. Upon reopening, the app fully reloads, often resolving the 'null' issue.

Check For Outages Using Downdetector

To rule out widespread issues, check external sources like Downdetector. This service monitors outages to Facebook's website and features. If many users report similar 'null' issues, it indicates a broader problem on Facebook's end. In such cases, waiting for Facebook to address the issue is the best course of action.

Disable Any Script Blockers

For users employing script blockers or adblockers, temporarily disable them to rule out interference. Facebook's complexity relies on numerous scripts, and blocking critical ones might lead to issues. Disable the script blocker, reload the page, and if the problem resolves, it's likely the script blocker causing the glitch.

Keep in mind that this could be a temporary solution, as updates from the blocker's developer may be required for full compatibility with Facebook.

Delete And Reinstall The Facebook App

For those seeking a quicker resolution, reinstalling the Facebook app is a comprehensive troubleshooting method. Reinstallation involves signing out, clearing cache and temporary files, ensuring the latest version, and fully relaunching the app. While slightly inconvenient, this process can potentially resolve the 'null' issue. It's applicable to users accessing Facebook via phones, tablets, or devices with dedicated apps.


Patience can be a virtue in dealing with techglitches. If the 'null' issue persists despite trying the above steps, consider waiting for 10-15 minutes. Most glitches are temporary, and Facebook is likely aware of the problem, especially if it's affecting a significant number of users. Within this timeframe, refreshing the page might reveal that the issue is resolved.

Does Null Mean That You’re Banned/Suspended?

A common misconception when encountering the 'null' message is associating it with being banned or suspended. Some online articles have propagated this idea, causing unnecessary concern among users. However, the truth is reassuring—the 'null' message is entirely unrelated to account status.

To confirm your account status on Facebook, follow these steps:

  • Navigate to your Facebook profile.
  • Tap on the icon with three dots.
  • Tap on 'Account Status.'
  • If on mobile, also tap on 'Restriction History.'

These steps provide insights into your current account status, indicating if you've violated Facebook's rules or faced restrictions in the past. Importantly, the 'null' message is a glitch and doesn't reflect any wrongdoing on the user's part.

FAQs About Sold By Null

What Does "Sold By Null" Mean On Facebook Marketplace?

When you encounter "Sold by Null" on Facebook Marketplace, it indicates a glitch in the system. The term 'null' implies that the platform couldn't retrieve or display the intended information.

How Can I Check If My Item Is Affected By The "Sold By Null" Issue?

To determine if your item is impacted, go to Commerce Manager, navigate to the Catalog tab, select Items, and check the item's Availability and Quantity to sell. If Availability is 'Out of stock' or Quantity is 0, adjustments are needed.

Why Does Facebook Show "Null" Even If My Item Is In Stock?

Facebook may display "Null" despite an item being in stock due to issues with the item's availability settings or missing quantity information. Ensure that the item is set to 'In stock' and has a Quantity to sell of 1 or higher.

Can Using Data Feeds Fix The "Sold By Null" Problem Automatically?

Yes, Facebook applies data feed rules to address missing quantity issues automatically. If an item's availability is 'In stock' but quantity information is missing, the system sets the quantity_to_sell_on_facebook field to 1, allowing for one purchase.

Is The "Sold By Null" Issue An Indication Of A Banned Or Suspended Account?

No, encountering "Sold by Null" does not signify a banned or suspended account. It's solely a glitch on Facebook's end. Check your account status separately through Facebook's Account Status and Restriction History sections for accurate information.


Addressing the "Sold by Null" issue on Facebook Marketplace involves understanding its origin as a glitch in the system. By following the provided steps and troubleshooting tips, users can navigate through this temporary hiccup, ensuring a smoother experience on the platform.

Remember, encountering "Sold by Null" is a common glitch, not an indication of account-related concerns. Stay informed and resolve the issue swiftly for an optimal Facebook Marketplace experience.

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