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How To Troubleshoot Alexa's Wi-Fi Connection Problems

Are you experiencing trouble with Alexa not connecting to the internet? Don't worry, you're not alone. Alexa is a great device that can make our lives easier, but sometimes it can be frustrating when it doesn't work as expected. Knowing how to fix it when Alexa is not connecting to the internet is easy and we'll show you how in eight easy steps.

Apr 26, 202312 Shares365 ViewsWritten By: Alastair MartinReviewed By: James Smith
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  1. How To Fix It When Alexa Is Not Connecting To The Internet In 8 Steps
  2. How Do You Connect Alexa To Wi-Fi?
  3. How Do You Connect Alexa To Wi-Fi Without The App?
  4. How Do You Use Alexa Without Wi-Fi?
  5. People Also Ask
  6. Conclusion

Are you experiencing trouble with Alexa not connecting to the internet? Don't worry, you're not alone. Alexa is a great device that can make our lives easier, but sometimes it can be frustrating when it doesn't work as expected. Knowing how to fix it when Alexa is not connecting to the internetis easy and we'll show you how in eight easy steps.

How To Fix It When Alexa Is Not Connecting To The Internet In 8 Steps

Alexa is a popular virtual assistant that can help you with various tasks, from playing music to controlling smart home devices. However, it requires an internet connection to work, and sometimes you may encounter issues when trying to connect it to Wi-Fi. In this article, we will provide you with eight steps to fix it when Alexa is not connecting to the internet.

Step 1 - Check Your Wi-Fi Connection

Before troubleshooting Alexa, you should first check your Wi-Fi connection to ensure that it is working correctly. Check if your other devices, such as your phone or laptop, can connect to the internet. If they can't, then the issue is with your Wi-Fi network, not Alexa. In this case, try resetting your Wi-Fi router by unplugging it from the power source for a few seconds, then plugging it back in.

Step 2 - Check The Alexa App

If your Wi-Fi connection is working correctly, the next step is to check the Alexa app. Open the app on your smartphone or tablet and check if the device is showing as offline. If it is, then tap on the device and select "update Wi-Fi" to reconnect it to your network.

Step 3 - Restart Your Alexa Device

If the Wi-Fi connection and the Alexa app are both working correctly, try restarting your Alexa device. Simply unplug it from the power source and wait for a few seconds before plugging it back in. Then, wait for it to start up and try connecting to your Wi-Fi network again.

Step 4 - Move Your Alexa Device Closer To The Router

If your Alexa device is too far away from the Wi-Fi router, it may have trouble connecting to the network. Move the device closer to the router and try connecting to the Wi-Fi network again.

Step 5 - Check Your Wi-Fi Password

Another common issue when connecting Alexa to Wi-Fi is entering the wrong password. Make sure that you are entering the correct Wi-Fi password and that it is entered correctly. You can also try resetting your Wi-Fi password and then connecting your Alexa device to the network again.

Step 6 - Check Your Firewall Settings

If your firewall settings are too restrictive, they may be blocking Alexa from connecting to the internet. Check your firewall settings and make sure that they are not blocking the Alexa app or device.

Step 7 - Reset Your Alexa Device

If none of the above steps work, you may need to reset your Alexa device to its factory settings. To do this, press and hold the reset button on your device for at least 20 seconds. Then, wait for it to restart and try connecting to your Wi-Fi network again.

Step 8 - Contact Amazon Support

If you have tried all of the above steps and your Alexa device is still not connecting to the internet, contact Amazon support for further assistance. They may be able to provide you with additional troubleshooting steps or offer a replacement if the device is defective.

Fix Amazon Alexa Echo will not connect to WiFi Network Issue (2020)

How Do You Connect Alexa To Wi-Fi?

Connecting Alexa to Wi-Fi is a simple process that can be done in a few easy steps. Here's how:

  • Plug in your Alexa device and wait for it to start up.
  • Open the Alexa app on your smartphone or tablet.
  • Tap on the "devices" icon at the bottom of the screen.
  • Select "add device" and choose the type of device you are setting up.
  • Follow the on-screen instructions to connect your device to Wi-Fi. This may involve entering your Wi-Fi password or selecting your network from a list.
  • Once your device is connected to Wi-Fi, it should be ready to use.

How Do You Connect Alexa To Wi-Fi Without The App?

While using the Alexa app is the easiest way to connect Alexa to Wi-Fi, it is not the only way. Here's how you can connect Alexa to Wi-Fi without the app:

  • Turn on your Alexa device and wait for it to start up.
  • Press and hold the "action" button on your device until the light ring turns orange.
  • Use a laptop or smartphone to connect to the Wi-Fi network named "Amazon-XXX", where "XXX" is a series of random numbers.
  • Open a web browser and go to "alexa.amazon.com" or "echo.amazon.com".
  • Follow the on-screen instructions to connect your device to Wi-Fi. This may involve entering your Wi-Fi password or selecting your network from a list.
  • Once your device is connected to Wi-Fi, it should be ready to use.
A gray Amazon Echo Dot placed on top of a white counter
A gray Amazon Echo Dot placed on top of a white counter

How Do You Use Alexa Without Wi-Fi?

While Alexa requires an internet connection to work, there are a few things you can still do without Wi-Fi:

  • Use Alexa as a Bluetooth speaker- You can connect your smartphone or tablet to your Alexa device using Bluetooth and play music or other audio without Wi-Fi.
  • Use Alexa to control smart home devices - If you have smart home devices that are compatible with Alexa, you can still use Alexa to control them without Wi-Fi.
  • Use Alexa to set reminders or alarms- You can still use Alexa to set reminders or alarms without Wi-Fi.
  • Use Alexa to make phone calls- If you have an Echo device with a built-in speaker, you can make phone calls using Alexa without Wi-Fi. However, you will need Wi-Fi to set up the device and sync your contacts.
  • Use Alexa to play games - Some Alexa skills do not require an internet connection and can be played offline, such as "Jeopardy!" or "Escape the Room".

People Also Ask

How Can I Reset My Alexa Device?

If you need to reset your Alexa device, the process will vary depending on the model you have. However, in general, you can reset your device by holding down the action button for 20 seconds until the light ring turns orange and then blue. Release the button and wait for your device to reset. You may need to set up your device again after the reset.

Can Alexa Work Without An Internet Connection?

Alexa is designed to work with an internet connection, so most of its features require an internet connection to function. However, you can use certain features, such as setting alarms or playing local music, without an internet connection.

How Can I Change The Wake Word For Alexa?

If you want to change the wake word for your Alexa device, you can do so in the settings of the Alexa app. Open the app, go to Settings > Device Settings, and then select your device. From there, you can choose a new wake word from a list of available options.

Can Alexa Connect To Bluetooth Speakers?

Yes, Alexa can connect to Bluetooth speakers. To do so, put your Bluetooth speaker in pairing mode, then say "Alexa, pair." Alexa will search for nearby devices and connect to your Bluetooth speaker if it finds it.

Can Alexa Control My TV?

Yes, Alexa can control your TV if it is compatible with your TV. To do so, you will need to connect your TV to your Alexa device and enable the necessary skills. Once set up, you can use Alexa to turn your TV on and off, change channels, and more.

Conclusion

In conclusion, experiencing issues with Alexa not connecting to the internet can be frustrating, but there are several simple steps you can take to fix it. By following the steps outlined above, you'll definitely know how tofix it when Alexa is not connecting to the internet. Don't forget to contact Amazon support if you need further assistance. With these tips, you'll be able to successfully fix it when Alexa is not connecting to the internet.

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